FAQ

Sign Up

• How do I sign up for Hanbitco?
• Not receiving email from Hanbitco
• Verification steps to start the trading
• How to set-up and use Google OTP on my phone?
• What are the different account levels?
• Corporate and Institutional Accounts

Sign In / Forgotten Password

• What if I forgot my password?

Change Profiles / Close my account

• When taking ID photo
• If have trouble on identity verification
• How do I change my phone number?
• How do I reset my OTP?
• How do I close my Hanbitco account?

Deposit / Withdrawal

• Refund process of EOS or EOS based tokens in case of a mistake writing memo.
• LTC SegWit Addresses and Litecoin(LTC) Addresses 
• Ripple(XRP)/Destination Tag
• Market Status 
• How to get a level upgrade?
• Why is my Hanbitco withdrawal pending?

See all 9 articles

Listed coin information

• MIR Coin
• ICOVO
• EOS
• Gifto
• Augur
• KyberNetwork

See all 17 articles

Trading / Coin Listing

• What is Hanbitco Coin Grading?
• Required Documents for Listing Evaluation
• Hanbitco Coin Evaluation Guide
• What are the trading fees?

Security

• How do I keep my account secure?
• Restricted Locations Section

Hanbitco User Support

• Hanbitco User Support
• How do I appoint a representative to get a support?
• Notice on the User Support