FAQ

Introduction

• PRESS
• Career

Sign Up

• Not receiving email from Hanbitco
• Verification steps to start the trading
• How to set-up and use Google OTP on my phone?
• What are the different account levels?
• How do I sign up for Hanbitco?

Sign In / Forgotten Password

• How to Log-In
• What if I forgot my password?

Change Profiles / Close my account

• When taking ID photo
• How do I reset my OTP?
• How do I change my phone number?
• If have trouble on identity verification
• How do I close my Hanbitco account?

Deposit / Withdrawal

• Procedures for Manual Transfer Application Inquiry
• Information on the handling incorrect cryptocurrency deposit (Guidelines and Precautions )
• Ripple(XRP)/Destination Tag
• Guidelines for deposit and withdrawal
• Withdrawal restrictions policy
• Notice of withdrawal limits by level

See all 9 articles

Trading / Coin Listing

• Application Guide of Hanbitco Trader Fee program
• Required Documents for Listing Evaluation
• Hanbitco Coin Evaluation Guide
• What are the trading fees?
• What is Hanbitco Coin Grading?

Security

• Exchange Service Environment
• Hanbitco Security Checklist
• Notice of Restrictions on the Use of Exchanges Related to Illegal Business
• Restricted Locations Section

Hanbitco User Support

• Hanbitco User Support
• Notice on the User Support