Dear Hanbitco users,
This is a guide for handling of incorrect cryptocurrency deposit.
Information on recovery of incorrect deposits
Recovering an Incorrect cryptocurrency deposit costs a technically complex process and time.
This is a tricky task that can pose a high risk to security.
In addition, even with this time and effort, it might not be recovered.
Please make sure to reconfirm the coin and address correctly to avoid any problems with your precious assets.
● Relevant Coins: All cryptocurrency listed in Hanbitco
● Registration for incorrect deposit: 1:1 Customer Service [Click here for registration]
● Registration period for deposit: 7 ~ 30 days (Depending on the processing method of each cryptocurrency)
● Incorrect deposit fee: 10% of the deposit quantity (However, the maximum limit of the value is 50,000 KRW)
● Service starting date: 2020.02.20(Thursday)~
To register, click the link for customer center 1:1 inquiry. Enter the correct answer for each questions required to confirm the deposit. Attach the file related, such as TXID, and then click the Submit button.
(After receiving the application, we may request additional documents as needed.)
[Prevention & Precautions for Incorrect Deposit]
①Please make sure that you have chosen the right crypto currency (Some have similar name's)
BTC<->BCH, ETH<->ETC, etc.
② Each Crypto currency have their distinctive deposit address, and the address format is all different, so please check!The same type of crypto currency may also have different address format, depending on the personal wallet and exchange wallet.
Therefore, even if the address was previously sent, the address you are sending now might require a secondary address, such as tag value or a note.
Ex: XRP and EOS can have secondary addresses, such as tags and memos, in addition to addresses.
③Please make sure that the address which you want to send the money to is the one that exists at this time!
For cryptocurrency addresses of the exchange, the address of cryptocurrency is sometimes initialized depending on the operation of the exchange. You may not be able to pay deposit when using the old address instead of the current new address, so the address should always be verified.
④ If you have copied and pasted the address, please check again to see if it is typed correctly!
Sometimes, only part of the address is copied and pasted and deposited incorrectly.
Address errors and typos are not recoverable.