Hanbitco User Support

Dear Hanbitco users,

Hanbitco Customer Center is operated by chat and email on the exchange website ([e-mail]).

1. Chat

-Chat inquiries do not have a special form. Please feel free to consult with an agent.

-For chat inquiries, click the chat button on the Hanbitco homepage.

  The chat button is located at the bottom on the PC and at the top on the mobile.

  If you click on the customer center at the bottom of Hanbitco, you can go to the FAQ page, and within the FAQ page, you can also click the chat consultation button at the bottom right.

-Since it is expected that there are a lot of inquiries, please understand if the response is delayed.

[PC]

You can consult KakaoTalk or HappyTalk on the bottom right of Hanbitco website.

[ Mobile ]

Click on the speech bubble at the top of Hanbitco site for KakaoTalk consultation.

2. Email 

-Please contact us through Hanbitco ID email.

(You may not be answered if send us with other email address)

-Inquiry email address is [e-mail] 

- We will reply in turn to the members who inquired first.

Please understand even if the response is delayed.

[Inquiry Form-copy and use]

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Title: Inquiry regarding the use of Hanbitco Exchange.

- Member name: Example) Michael Jordan

- Member email: Example) [e-mail]

- Contactable phone number: Example) 010-1234-5678

- Inquiry: Example) There is a Segweet wallet among the light coin deposit and withdrawal wallets. What's the difference from a regular wallet?

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For requests such as OTP reset, level upgrade, and mobile phone number reset, there are separate required attachments and request format.

If you need a request, please refer to the page below.

-Go to 'OTP reset request'

-Go to 'Level upgrade request'

-Go to 'Phone number reset request'

Thank you for using Hanbitco.