How do I change my phone number?

Hanbitco proceeds the protection of your personal information according to the local laws. For security concerns, in the case of resetting the phone number and register a new number we require to contact us directly. It may take up to 5-6 working days.

To change your phone number, please follow the instructions below:
1. Copy the Phone Reset Form⑴.
2. Upload the form on email, and type in your information. 
3. Attach the Required Documents⑵.
4. Submit the signed documents to our email: [e-mail]
5. The information provided will be reviewed by our support team, and you will receive an email notifying you of our decision. 

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⑴. Phone Reset Form 

Subject Line: Phone Reset Form 

Name:
Signed up email:
Contact number:
Reason for reset:

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⑵. Required Documents 
ⓐ A photo of your passport with a note
ⓑ A "selfie" of yourself holding your passport and a note  
ⓒ Proof of residency: Latest phone bills, plans etc. (it must be not older than 3 months) 

 * Note should include the account email address, cell phone number, corporate name, and request date.

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Please submit the ID card in the following format.

▶ID Photo, go to #1
▶Selfie of yourself holding ID, go to #2

#1

#2

 Take a photo of yourself holding your ID card and a note on the other hand.

* Do not photoshop any photos.
* Ensure the ID is fully visible and in focus.
* Face the camera directly and include your upper body.
* Do not wear sunglasses or hats, anything that conceals your face.
* Ensure that your document is valid and not expired.
* If you are wearing glasses in your ID photo, wear them in your selfie photo.

If you still have troubles with changing your phone number, please contact our support team by emailing us at [e-mail] or leaving a message on Support Chat.