How do I change my phone number?

Hanbitco proceeds the protection of your personal information according to the local laws. For security concerns, in the case of resetting the phone number and register a new number we require to contact us directly. It may take up to 5-6 working days.

To change your phone number, please follow the instructions below:
1. Copy the Phone Reset Form⑴.
2. Upload the form on email, and type in your information. 
3. Attach the Required Documents⑵.
4. Submit the signed documents to our email: [e-mail]
5. The information provided will be reviewed by our support team, and you will receive an email notifying you of our decision. 

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⑴. Phone Reset Form 

Subject Line: Phone Reset Form 

Name:
Signed up email:
Contact number:
Reason for reset:

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⑵. Required Documents 
ⓐ A photo of your passport
ⓑ A "selfie" of yourself holding your passport and a note  
ⓒ Proof of residency: Latest phone bills, plans etc. (it must be not older than 3 months) 
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If you still have troubles with changing your phone number, please contact our support team by emailing us at [e-mail] or leaving a message on Support Chat.