Dear Hanbitco users,
Here are some things you need to be aware of when withdrawing virtual assets.
- Withdrawal processing time
It takes about 30 minutes on average to check the deposit details in other wallets or exchanges after the withdrawal process.
- Progress after withdrawal processing
After the transfer, a unique transaction number called transaction ID (TXID) is created on the blockchain, TXID can be found in deposit and withdrawal history menu.
The post-transfer process is an automated part of the blockchain network and cannot be intervened by Hanbitco.
No further action is possible for anomalies such as delayed approval after the transfer and TXID generation.
Due to the nature of the virtual assets, once it is transmitted, it can never be returned, so please check the wallet address again.
Hanbitco will not be responsible for missending the wallet address of virtual assets such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), and Ethereum Classic (ETC).
You should contact the exchange where you receive the deposit or wallet service that receives the deposit for the delayed payment of the wallet address.
After bitcoin transfer and TXID are created, if the transfer is delayed than usual, it can be considered that there are many unauthorized transactions in the block chain network, resulting in a bottleneck.
This usually takes longer to resolve.
- Unsupported withdrawal form
Because your account deposit address and actual withdrawal address are different, if you need to get a refund after withdrawal, you need to provide your deposit address to get a refund.
Withdrawals sent to ICO (Initial Coin Offerings) and smart contract are not supported by Hanbitco.
- Discharge Fee
Hanbitco charges a fixed transfer fee when withdrawing virtual assets.
However, the fees paid to the actual blockchain network may be variable, higher or lower than the displayed fees depending on the status of the blockchain network.
Thank you for using Hanbitco.