Common reasons: The email has been in your Spam/Junk folder.
1. Please check your spam/junk folder first. If one of our emails is found in these folders, you should have the option to mark them as Not Spam/Junk.
2. Add email@example.com to your email contacts or safe senders list.
3. Once this setting is completed, you should re-send the email.
4. If you still have not received the email or experiencing other difficulty, please contact our support team by emailing us at firstname.lastname@example.org or leaving a message on Support Chat.